Terms & Conditions

Welcome to Digitex Guider

Digitex Guider is a technology company providing digital transformation and software development services to businesses worldwide.

Our services include, but are not limited to: Website Development, Mobile App Development (Android & iOS), Custom Software Development, CRM Development, AI Solutions & Automation, WhatsApp Automation, Cloud & DevOps Services, API Development & Integration, UI/UX Design, Website Maintenance & Technical Support, Software Consulting, and Digital Transformation Services.

1. Acceptance of Terms

By accessing this website or engaging our services, you confirm that you:

• Are at least 18 years old
• Have the authority to enter into legally binding agreements
• Will comply with all applicable laws and regulations
• Accept these Terms & Conditions in full

2. Use of Our Website

You agree to use our website only for lawful purposes. You must not:

• Attempt unauthorized access to our systems
• Upload malicious software or harmful code
• Interfere with website security or performance
• Copy website content without written permission
• Misrepresent your identity
• Use our website for fraudulent or illegal activities
• Attempt to reverse engineer or exploit website functionality

We reserve the right to restrict or terminate access if these Terms are violated.

3. Project Consultation

Initial consultations are generally provided to understand your business requirements and recommend suitable solutions.

Providing a consultation does not create a contractual relationship until both parties agree to the project scope and commercial terms.

4. Project Proposals & Quotations

Unless otherwise stated:

• All proposals are based on the information provided at the time of estimation
• Quotations are typically valid for a limited period as specified in the proposal
• Additional requirements requested after approval may require revised estimates
• Timelines may change if project scope changes

5. Project Scope

Every project is executed according to an approved Scope of Work (SOW), Proposal, or Contract.

Any work outside the agreed scope may be treated as a change request and may involve additional cost and timeline adjustments.

6. Client Responsibilities

To ensure successful project delivery, clients are responsible for providing:

• Complete project requirements
• Timely approvals
• Required content
• Brand assets
• Images and videos (where applicable)
• Domain and hosting access (if required)
• API credentials
• Third-party service access
• Prompt feedback during development

Delays in providing required information or approvals may affect delivery timelines.

7. Change Requests

Business requirements may evolve during a project. Changes requested after project approval may require scope review, timeline adjustment, revised pricing, and additional development effort.

All change requests will be discussed and approved before implementation.

8. Payment Terms

Payment schedules are defined in the project proposal or agreement. Unless otherwise agreed:

• Projects may require an advance payment before work begins
• Milestone payments may apply for larger projects
• Final payment is generally due before project delivery or deployment
• Delayed payments may affect project timelines or ongoing support

All invoices are payable according to the agreed payment terms.

9. Intellectual Property

Unless otherwise specified in a signed agreement:

• Clients retain ownership of the content they provide
• Digitex Guider retains ownership of proprietary tools, reusable code libraries, internal frameworks, templates, and development methodologies
• Ownership of project deliverables is transferred according to the agreed contract and after all outstanding payments have been received
• Third-party software, frameworks, plugins, libraries, or APIs remain subject to their respective licenses

10. Third-Party Services

Projects may involve third-party products or services such as Cloud Hosting, Domain Registrars, Payment Gateways, Email Services, SMS Providers, WhatsApp Business API, Google Services, Microsoft Services, and AI Service Providers.

Their availability, pricing, functionality, and terms are controlled by their respective providers. Digitex Guider is not responsible for changes, outages, or policies of third-party services.

11. Support & Maintenance

Support and maintenance services are provided according to the selected maintenance plan or agreement. Support may include bug fixes, security updates, performance optimization, technical assistance, and software updates.

Requests outside the agreed support scope may be quoted separately.

12. Website & Software Warranty

Digitex Guider will make reasonable efforts to deliver software that functions according to the approved project requirements.

However, software may require future updates, third-party services may change, browser updates may affect functionality, and operating system updates may require modifications. No software can be guaranteed to remain error-free under all conditions indefinitely.

13. Confidentiality

Both parties agree to protect confidential information shared during the project. Confidential information may include business strategies, technical documentation, source code, login credentials, financial information, customer information, and project documentation.

Neither party will disclose confidential information except where required by law or with written permission. A separate Non-Disclosure Agreement (NDA) may be executed where required.

14. Data Protection

We process personal information in accordance with our Privacy Policy.

Clients are responsible for ensuring they have the necessary rights and permissions for any personal data they provide to us for project purposes.

15. Acceptable Use

Clients agree not to use software or services developed by Digitex Guider for unlawful activities, including but not limited to:

• Fraud
• Hacking
• Malware distribution
• Spam campaigns
• Copyright infringement
• Unauthorized data collection
• Illegal financial activities

Digitex Guider reserves the right to refuse or terminate services that involve unlawful or unethical activities.

16. Service Availability

While we strive to maintain continuous availability of our website and services, we cannot guarantee uninterrupted access.

Service interruptions may occur due to scheduled maintenance, technical issues, internet disruptions, third-party service failures, or force majeure events.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Digitex Guider is not liable for indirect, incidental, special, or consequential damages, including loss of profits, revenue, business opportunities, or data arising from the use of our website or services.

Our total liability relating to a specific project shall generally not exceed the amount paid by the client for that project, unless otherwise required by law or agreed in writing. Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

18. Indemnification

You agree to indemnify and hold harmless Digitex Guider, its directors, employees, contractors, and affiliates from claims, damages, liabilities, and expenses arising from:

• Your misuse of our website
• Violation of these Terms
• Infringement of third-party rights
• Content or materials you provide without proper authorization

19. Termination

Either party may terminate a project according to the terms of the applicable project agreement. Upon termination:

• Outstanding invoices remain payable
• Work completed up to the termination date may be invoiced
• Access to unfinished deliverables may be subject to the agreed commercial terms

20. Force Majeure

Neither party shall be liable for delays or failures caused by events beyond reasonable control, including but not limited to:

• Natural disasters
• War
• Government restrictions
• Internet outages
• Power failures
• Pandemics
• Cyberattacks affecting infrastructure
• Labor disputes

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction specified in the relevant project agreement or contract.

Where no separate agreement exists, applicable governing law and dispute resolution procedures will be determined in accordance with relevant legal requirements.

22. Changes to These Terms

Digitex Guider may update these Terms & Conditions periodically. Changes become effective once published on this page. The "Last Updated" date indicates the latest revision.

Continued use of our website or services after changes are published constitutes acceptance of the revised Terms.

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